All your betting records and transaction history at Casono are stored within your account. To view them:
- Log in and click the profile icon in the top right corner.
- Go to the "My Account" or "History" section.
- There are two separate tabs – Betting History and Transaction History।
- Your betting history shows a date-by-date breakdown of every game you've wagered on — including how much you bet and whether you won or lost.
- Your transaction history contains a full record of all deposits, withdrawals, and bonus credits.
You can use the filter options to select a specific date range or game type. Records from the last 90 days are available to view directly; for anything older, email support and your records will be sent within 24 hours.
Casono hosts over 3,000 slot games in total, which can be grouped into several main categories:
- Classic Slots (3-Reel): Classic, straightforward gameplay — the best starting point for new players. Fewer paylines and simple rules.
- Video Slots (5-Reel): The most popular category. Theme-based games featuring free spins and bonus rounds.
- Megaways Slots: The number of paylines changes with every spin, sometimes generating thousands of winning combinations. A favourite among experienced players.
- Progressive Jackpot Slots: The jackpot grows with every bet placed. Winning crores in BDT is possible — though the odds are low.
- Cluster Pays Slots: Instead of paylines, you win by landing a matching cluster. Worth trying if you're after something different.
Our advice for new players is to start with Demo mode Play – Most slots on Casono offer a free demo mode, so you can get a feel for the game without spending any real money. Start with 3-reel classic slots and gradually work your way up to more complex games.
Casono's interface is available in multiple languages, and switching between them is straightforward:
- At the top right of the page or in the navigation bar, there is a Globe icon or the language name is displayed.
- Clicking on it will bring up a list of available languages.
- From the list, English Select.
- The page will refresh and the full interface will appear in Bengali.
If you're logged in, this preference is saved automatically and will stay in Bengali the next time you log in as well. If you're using the mobile app, you'll find the same language option in the app's settings menu. If you can't locate the language button, just reach out via live chat and our support team will sort it out for you.
Any member of Casono can use the responsible gaming tools free of charge. To activate them:
- Log in and go to Profile → Responsible Gaming Go to the section.
- Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis – for example, a daily cap of ৳500. Reducing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Loss Limit: Set a cap on how much you're willing to lose in a given session. Once the limit is reached, your session ends automatically.
- Session Time Limit: Set a limit on how long you can play in one go — for example, a maximum of 2 hours.
- Cooling-Off: You can pause your account for anywhere between 24 hours and 30 days.
- Self-Exclusion: For a long-term break lasting anywhere from 6 months to 5 years, submit a request to our support team.
For a detailed guide, Responsible Gaming Visit the page.
Yes, Casono has a daily check-in system that rewards you every time you log in. For full details:
- Daily Check-In Bonus: After logging in, you'll see a check-in button on the home page or under the "Promotions" section. Click it and bonus credits or free spins will be added to your account instantly. Logging in on consecutive days increases the reward amount.
- Where to find Free Spins: Once logged in, head to the "Bonus" or "My Offers" section to see your active free spins. From there, a button will take you directly to the relevant game.
- How many free spins you'll receive: Daily check-ins typically reward between 5 and 20 free spins. Weekly reload bonuses can offer even more.
- Validity: Free spins typically need to be used within 24–72 hours of being credited. They will expire if not used within that window.
To view all current offers Latest Promotions Go to the page or Bonus You'll find the complete details on the page.
No, no one under the age of 18 is permitted to open an account at Casono. This policy is strictly enforced with no exceptions.
Casono verifies age through several steps:
- Registration date: A date of birth is required, and the system automatically calculates the user's age. Registration cannot be completed if the applicant is under 18.
- KYC Verification: Before your first major withdrawal, you'll need to upload your National ID or passport. This is used to confirm your age.
- In suspicious cases: Casono may request additional proof of age at any time, and failure to provide it will result in account suspension.
Keep your password secure to prevent underage family members from accessing the site. To read more, Responsible Gaming Go to the page.
When a match is cancelled or abandoned mid-way, Casono settles bets according to the following rules:
- Cancelled before the match starts: If a match is called off without a single ball being bowled, all bets are Full Refund refunded. The staked amount will be returned to your wallet within 24 hours.
- If a match is suspended mid-way: If a match is interrupted by rain or any other reason after a set number of overs have been completed, Casono settles bets in accordance with international Sports Betting rules. In many cases, where a result is determined via the D/L method, bets are settled based on that result.
- If a live bet is interrupted mid-match: All markets that were completed up to the point where the match stopped are settled as normal. Unsettled markets are refunded.
- Accumulator Bet: If one match in a parlay is cancelled, that selection is removed and the remaining matches continue as an adjusted parlay.
Detailed Bet Settlement Rules Terms & Conditions can be found on the page. If you have any objection to a settlement, please contact support within 48 hours.