Your personal information is fully secure at Casono. Find out everything on this page — what data we collect, why we collect it, and what your rights are.
Protecting your privacy is our top priority
The entire Casono website and app is secured with 256-bit SSL encryption. Every transaction and piece of personal information you submit travels in an encrypted state.
Casono never sells your personal information to advertisers or third parties. Your data is used solely to provide our services and ensure security.
You have the right to view, correct, or request deletion of your personal data. Casono processes all requests within a reasonable timeframe.
Casono's servers operate in compliance with international security standards. All stored data is protected through firewalls, access controls, and regular security audits.
Every aspect of this Privacy Policy is written in plain, accessible language — nothing is hidden behind legal jargon. If anything is unclear, feel free to ask our support team.
Casono's privacy policy is reviewed regularly. Members are notified in advance of any changes and their consent is obtained.
Casono collects two types of information from you — what you provide directly, and what is generated automatically as you use the platform. Every piece of data we collect has a specific purpose, and we do not retain anything that is unnecessary.
What you provide directly:
Automatically Collected Information:
During the KYC process, Casono may request a photo of your National ID Card or passport along with a selfie. This information is used solely for identity verification and is stored to international security standards. Once KYC is complete, these documents will not be requested again.
| Data Type | When It Is Collected | Requirements |
|---|---|---|
| Name & Contact Details | At Registration | Mandatory |
| National ID Card | During KYC Verification | Before Withdrawal |
| Payment Information | During Deposit/Withdrawal | Mandatory |
| Device & IP Information | On Every Login | Automatic |
| Gaming History | Each session | Automatic |
Casono only collects information for necessary purposes. Every piece of data has a specific reason behind it. We do not retain unnecessary information, nor do we use collected data for anything beyond its intended purpose.
Casono never shares your information with third-party advertisers for marketing purposes. If you no longer wish to receive promotional emails, you can opt out at any time.
Casono never sells your information. However, limited data may be shared in certain specific circumstances. Each case and its reason are clearly outlined below.
Every third party that Casono works with is required to sign a strict data protection agreement. They receive only the specific data needed for their specific task — nothing more.
The Casono website and app use cookies — small text files stored in your browser. They are used to enhance your experience and ensure the platform functions correctly.
You can disable cookies through your browser settings, though some features may not work properly as a result. The mobile app uses local storage instead of cookies, which is necessary for core functionality.
Casono does not retain your data indefinitely. Once it is no longer needed, or once the designated retention period expires, it is securely deleted. Some data, however, must be kept for longer periods due to legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Members) | Until account closure |
| Transaction History | 5 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 2 years |
| Support Chat History | 1 Year |
| Cookie Data | Session End or Maximum 1 Year |
When an account is closed, Casono retains only the data it is legally required to keep — nothing more. Once the specified retention period ends, the data is automatically deleted.
Casono uses industry-leading technology to keep your data safe. You have the right to know not just our policies, but the actual measures we have in place.
In the event of a data security breach, Casono will notify affected members within the legally required timeframe and take appropriate remedial action.
As a Casono member, you have important rights over your own data. To exercise any of these rights, contact our support team and Casono will typically respond within 30 business days.
You have the right to request details of what personal information Casono holds about you.
You may request corrections to any information that is inaccurate or out of date.
You may request that your data be deleted, unless we are required to retain it by law.
You may request that your data no longer be used for specific purposes.
You have the right to request a copy of your data, provided in a usable format.
You may object to certain types of data processing, particularly in the context of marketing.
Casono's services are strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration and confirmed through the KYC process.
If a minor has opened an account using false information and this is brought to our attention, the account will be closed immediately and all associated data will be deleted. Parents or guardians can contact us about this at support@casono.asia.
Casono may update this Privacy Policy from time to time. Technology evolves, laws change, and business practices shift — and our policy needs to keep pace. That said, we will always strive to uphold its core principle: your data belongs to you.
Members will be notified by email and on the platform whenever significant changes are made. The effective date of any update will be clearly displayed at the top of this page. Continued use of the platform after a new policy takes effect will be considered acceptance of the changes.
For any privacy-related questions, requests, or complaints, contact Casono directly. We take every request seriously and aim to resolve it as quickly as possible.
If you raise a complaint, Casono will first attempt to resolve it through direct discussion. If you are not satisfied with our resolution, you have the right to escalate the matter to our licensing authority.
General FAQs on Privacy & Platform Use